terms.php.
Submitting the request form places a date on hold; it does not confirm it. An engagement is confirmed when we accept the request in writing and you approve the proposal. Until then the date may be released to another client.
Some sites cannot legally be flown, and some can only be flown at altitudes too low to achieve what you want. We determine this during review and tell you before you are committed to anything. If a site turns out to be infeasible after acceptance, we cancel and refund in full.
We reschedule at no charge when weather, airspace or site conditions fall outside the limits in our operations manual. Any crew member may stop a flight for any reason without penalty. We will not fly a mission we consider unsafe, whatever the schedule pressure.
Cancel more than 72 hours before the scheduled date at no charge. Inside 72 hours, 50% of the engagement fee applies. If we arrive on site and cannot fly because access was not arranged or the site is not as described, the full fee applies.
You are responsible for arranging lawful access to the property and for telling us about hazards — guy wires, antennas, energised conductors, active equipment, restricted areas. Undisclosed hazards are the single most common cause of an aborted flight.
Deliverables, formats and delivery dates are listed in the proposal. Creative engagements include one round of revisions; further rounds are quoted separately. Technical deliverables are corrected without charge where they fail to meet the stated specification.
Full commercial rights to captured imagery and data transfer to you on final payment. We retain the right to be identified as the creator, and we retain a copy for twelve months for re-delivery. We do not use your material in our own marketing without written permission.
We do not publish, license or display imagery captured for you without your written permission, and we do not ask for that permission as a condition of the work. Site details you share with us — access arrangements, contacts, hazards — are used to perform the engagement and for nothing else.
Except in cases of gross negligence or wilful misconduct, our liability for any engagement is limited to the fees paid for it. Nothing in these terms limits liability that cannot lawfully be limited.
Engagements over $5,000 require 50% on acceptance with the balance due on delivery. Smaller engagements are invoiced net 15 on delivery. Retained clients are invoiced monthly. Deliverables are released on receipt of final payment.
These terms are governed by the laws of the State of SC. TODO: confirm with counsel that this matches your entity's state of formation.